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1.
Who is TeleBrokers Telecom?
TeleBrokers analyses the telecommunications environment, and promises
to consistently provide the lowest cost solution to your communication
needs. Whether it is voice, data, mobile, or international communication,
we promise to give you factual comparisons that save you money,
every time.
All you have
to do is decide. With our unique software analyzer we can analyse
for free your landline, mobiles, ADSL, VoIP and Voice over Internet
Protocol calls and services.
TeleBrokers
will guarantee you savings of up to 20% to 75% if you are currently
with Telstra* .
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2. What are
the benefits to you and your Business?
a. Service is on-going: We ensure that you continue to get the best
saving - every 3 - 6 months you will receive a free analysis report
that recommends whether to change your provider, or stay where you
are. Either way, you decide!
b. No Contracts:
** There are no on-going contracts required to access our savings
and so you are free to change to any other network or service provider
at any time.
c. Simple: Joining
our service is not complicated. All we need is an application or
voice recording from you, and leave the rest to us.
d. No fees:***
There are no connection fees and no cancellation fees.
e. Bundled savings:
All the networks are doing it! Need we say it, but YES - by combining
ALL your bills together, we give you purchase power, and save you
even more!
f. Free VoIP
calls:*^ Free NetFone calls between inter metro, statewide or international
offices connected to the same VPN, virtual private network.
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3. How
does TeleBrokers Telecom analyse bills?
Take advantage of our free billing analysis software solution. Yes
free! Most likely there will be savings with another network or
service provider. We will then provide or suggest this network/service
provider so that you may decide to take advantage of the significant
savings and our special rates negotiated with them.
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4. How do we get our bills to TeleBrokers Telecom to be analysed?
Very Simple. Fax, email , FTP or mail a CD copy of your bill to
TeleBrokers Telecom to following.
Email:
save@telebrokers.com.au
Fax:
1300 88 SAVE
Postal address: Level 6, 9-13 Young Street Sydney NSW 2011.
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5. Why
would we change our current telecommunications provider if we are
happy with them?
For
the purpose of the exercise take advantage of our free analysis
to see how much savings you can achieve with our analyzer. Then
perhaps at a later time you may wish to consider or recommend us
to others.
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6. What
if we are on contract with our current provider?
Find
out how long you have remaining on your contract and we will determine
if it is worthwhile staying where you are until or near the expiration
of your current contract. Please note TeleBrokers Telecom doesn't
encourage contracts . Failing that if you would like us to this
on your behalf we can, but you will need to provide us some personal
information which we protect under the privacy act.
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7. Will my phone number change?
No, your number does not change. Nothing changes except that you
will receive a bill from TeleBrokers Telecom for your national,
international & calls to mobile phones at much reduced prices.
Please
note, however if you are moving offices or home to another exchange
and at the same request switching to TeleBrokers you may loose your
number. Email us here
for more information.
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8. I get a discount on my local calls with
my current service provider. Can I still get it with TeleBrokers
Telecom?
Once you join TeleBrokers Telecom we will match or better any discounts
& incentives that you received from Telstra or any other network
not listed with us, however you will automatically receive TeleBrokers
Telecom's great rates for your entire national, international, calls
to mobiles & local calls.
What do we need to do to switch telephone companies:
You
need to complete a simple application from that we complete on your
behalf. This application contains information such as ABN if applicable,
contact name business name address, billing address and telephone
numbers to be transferred. Once satisfied with the rates quoted
to you, these rates are written on the above agreement with no contracts.
There are further incentives to sign a contract for 12 months, for
example a further 5% discount on your bill. However we can discuss
this at the time of the application if need be.
Once we receive
the sign consent form and transfer from your current network provider
we forward this document to the network we have negotiated cheaper
rates for you. Here the network processes the application and within
10 working days your service is switched over with no interference
or disruption to current service. Here you will receive a new welcome
pack with customer's service numbers, questions and answers.
When switching
mobiles you will receive a new mobile sim/s and or new mobile phone/s
if applicable from one of the major mobile networks you have chosen.
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9. Do
we have to sign a contract?
No you
don't. However we encourage you to stay with the network you have
chosen to take advantage of the savings you have been offered. In
the interim whilst changed, if for any reason you are not happy
we ask you to contact us immediately where we will rectify the matter
for you. Please note, currently on some of our ADSL offers there
are no contracts. However there are minimal penalty fees if you
terminate with 6 months.
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10. How often will I receive a bill?
Fully itemised bills will be issued to you monthly.
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11. How can I pay my bill?
Online - Go to the "pay your bill" option on this
website to enter your credit card details for immediate online payment.
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BPay - Contact your participating Bank, Credit Union or Building
Society, either by internet or telephone, to make this payment from
your cheque, savings or credit card account. When prompted enter
the biller code & your Customer Reference (on your bill)
BPAY biller code: 707364
National
Australia Bank
Tel:13 2665
Internet: www.national.com.au
Commonwealth
Bank
Tel:13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel:13 2032
Internet: www.westpac.com.au
St George
Bank
Tel:13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel:13 1314
Internet: www.anz.com.au
Suncorp Metway
Bank
Tel:13 1155
Paying in Person:
Please present this payment slip at a Post Office where cash, cheque
or credit card will be accepted using the barcode. On your new telecommunications
bill.
Mail:
Detach the payment slip from the bottom of the bill & return
it together with your cheque made out to Telecommunications Payment
Services.
Direct Debit:
Call your new network & register for Direct Debit to nominate
your bank account or credit card. Payments will be taken out on
the due date for you automatically. You will never have to remember
to pay your bill again.
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12. How does TeleBrokers Telecom stay in business?
Once
you chose one of our recommended service providers or networks,
TeleBrokers Telecom is a paid a commission from this network. Generally
the commissions are the same and in no way does the level of commissions
paid influence Telebrokers Telecom to suppress other networks.
Telebrokers
Telecom also has a vested interest in your business on a monthly
basis. Why? Because we also get paid a monthly airtime commission
to ensure you have the best rates consistently.
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13. Why wouldn't
TeleBrokers Telecom just place our business with the same network
consistently to give us savings?
Because
every bill TeleBrokers Telecom receives is unique. Why? Because
each business has a different level and different pattern of spend
on local, national, calls to mobile, international calls and line
rental.
Eg: One network
may offer cheaper calls to mobiles than the other network who offers
cheaper calls on international rates.
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14. What
happens if there is a problem with our service?
A majority
of (PSTN) private switch telephony network telephone lines in Australia
are owned by Telstra, with exceptions to Optus in major Central
Business District areas and independent, VoIP, voice over internet
protocol services.
Therefore if
you switch your PSTN lines the other carrier is simply re badging
the the Telstra network and your bill and customer service will
come from another service provider.
The lines are
still Telstra's but if there is a fault by law under the service
level agreement imposed by ACA, Australian Communications Authority
they must provide a 24 x 7 fault reporting service. Generally the
service provider will reply in the same time frame as Telstra.
Failing the
above we encourage you to call Telebrokers Telecom on
1300 797 637 or email faults@telebrokers.com.au.
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15. Do I
still get a bill from my old telecommunications service provider?
No,
but generally it will takes approximately 6 weeks for your bill
to clear with your previous telecommunications provider.
Can I get one bill for my business and join my residential billing
too?
Yes some of
the telecommunications providers we work with do offer this service.
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16. Why should
we use TeleBrokers Telecom as opposed to going direct to the main
network services?
TeleBrokers
is an approved appointed agent acting on behalf of the network you
chose. TeleBrokers arranges near whole sale prices on your behalf
in which you will not able to obtain direct.
In addition
we are a leading telecommunicatuions broker where it is our business
to inform our customers of the best available deals at the time
of press. TeleBrokers Telecom will offer our current customers on
going support and you will be prompted to send you bill to TeleBrokers
Telecom every six months to ensure that you have the best selected
deals on offer.
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17. Does TeleBrokers Telecom charge for any
of these services?
No we don't. With exceptions to VoiP, NetFone, you will receive
your bills from the prospective networks and services. Your current
services will remain and the major difference you will see will
be the change of billing from a different provider with guaranteed
savings on your bills.
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18.
What happens if we want to change back to existing
telecommunications provider?
No
problem. TeleBrokers Telecom will provide the necessary paperwork
to do so, with no joining or exit fees.
We know there
is always room for improvement on our services and other network
providers.
Therefore your
assistance in helping us to explain why would like to change back
would be most helpful so we can the best at we do - email info
@telebrokers.com.au.
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